Worker profile – Quality care and support

In our regular worker profile section we catch up with Glenn Harrold, Care Initiatives Manager at Loretto Care.
Photo of Glenn Harrold
Glenn Harrold, Initiatives Manager at Loretto Care

Tell us about the service you work in

I work for Loretto Care. Loretto Care’s principal business activities are to provide a range of care and support services to people in need across western and central Scotland.

We work with a diverse range of groups, including individuals and families experiencing or at risk of homelessness, learning disability, addictions, mental health, alcohol related brain damage and young people.

Describe your current role

I have lead responsibility for developing new care and support opportunities, in line with our strategic objectives. I work closely with colleagues to promote Loretto Care as a:

  • specialist support provider for a range of needs
  • specialist training provider to staff, carers and service users.
  • centre of excellence for self directed support and assistive technology.
  • social enterprise business.

I also co-ordinate best practice care initiatives within the organisation, our quality and external accreditations and work around safety, health and wellbeing.

Have you always worked in the sector?

I left school with ambition to work in business. I quickly realised it wasn’t for me and worked in a variety of jobs before realising I liked working with people.

I started my health and social care career as a mental health nurse within the NHS, before joining Loretto in 1994, as a support worker. Loretto gave me the opportunity to provide truly person centred support to a wide range of people within their own homes. It was an ideal career move for me, with the opportunity to develop my knowledge and understanding of supported living and specialist mental health care.

Most satisfying aspect

I have had the privilege of supporting some fantastic individuals and to see them move from hospitals or hostels, in to their own homes and lead their lives the way they want to. Seeing the difference quality care and support makes first hand, is one of the most satisfying parts of the job.

I have also worked with many great staff over the years, and there is a true sense of teamwork within Loretto that again contributes to a positive working environment.

What’s most challenging about your role?

I think reductions in funding has had a significant impact on how we continue to provide the best services and this is an ever present challenge within Loretto and across the sector.

Also, a Manager, I don’t get to work as much as I’d like with people who use service or support staff.

What keeps you going?

Making a difference! We are currently commissioning a new specialist care home service for 22 people with Alcohol Related Brain Damage in Glasgow. This will be a fantastic service supporting people within a purpose built development that will significantly impact positively on the lives of people who will be living there.

What would you say to someone considering a similar career?

Think carefully about whether it’s the job for you – do you like people, hard work, a challenge – then it’s a possible career that you’ll enjoy. Like every other job, there are good days and these generally out-number the bad days.

It can be a very rewarding job and you can really make a difference in people’s lives supporting them to fulfil their potential and lead the lives they want. There are lots of opportunities for personal and career development and in gaining a professional qualification.

Become an Ambassador for Careers in Care and inspire people

We’re enlisting volunteers who work in social services to join our network of Ambassadors to inspire a new generation. We need the support of you and your employer to make this happen. Glenn is an Ambassador and recently told us about why he decided to sign up.  Find out more at Ambassador for Careers in Care – Glenn Harrold.

Loretto Care is a subsidiary company of Loretto Housing Association . Loretto Care provide care and support to approximately 250 of Loretto Housing tenants and over 700 other people who use services.

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