Coaching and developing frontline leaders

Social service organisations across Scotland are increasingly using coaching and mentoring as a means of supporting professional learning and development.  Anne Tavendale, SSSC Adviser, talks to Helen Carlin about leadership and developing a coaching culture across the whole organisation and how it has benefitted Rowan Alba.
Anne Tavendale

Anne Tavendale

Rowan Alba works to prevent homelessness in Scotland and supports vulnerable people on their journey to a home of their own.  Their registered care at home and housing support services reduce the chances of people becoming homeless or, where this has happened, work to provide people with the ongoing care and support they need.

The service works with those whose lives are chaotic, often, but not exclusively, due to domestic abuse, drug or alcohol dependency or mental health issues. Rowan Alba services are all based on their core values of ‘accepting’, ‘supporting’ and ‘including’.

Helen Carlin

Helen Carlin

Helen shares her own story about her leadership and coaching journey and the impact this has had on how Rowan Alba supports and develops their workforce.  Rowan Alba is making important connections between enabling their workforce to use a coaching approach and the development of their personal capabilities from the sector’s Continuous Learning Framework.Helen has observed such positive changes in her workforce that she is currently developing a coaching strategy to embed a coaching culture across all frontline staff as well as managers.

Find out more about how coaching can support your workforce to improve their performance and listen to Helen talking about the Rowan Alba story here:

http://www.stepintoleadership.info/rowan_alba_helen_carlin.html

Learn more about coaching on the Step into Leadership website: http://www.stepintoleadership.info/coaching.html

 

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