Why improving your reading, writing, listening and speaking can help you at work.
Communication is an essential skill for social service workers and includes speaking and listening skills which are important for the effective use of the English language.
We’ve developed Communication skills for caring an online resource following feedback from employers who wanted guidance on supporting workers to develop core skills in literacy. The resource includes where to find local, national and online support for workers who want to develop their literacy skills and for workers who have English as a second language.
Why workers need the right communications skills
Workers record decisions about the care of the people they support. These records can be used by a range of professionals, such as other social service workers, nurses, teachers or doctors and help ensure continuity of care for the people being supported, so it’s important workers have the right skills when completing records.
Communication skills for caring can help employers and workers find out about support in their area. There’s a variety of learning opportunities across Scotland for both adult literacy and English for people who speak other languages (ESOL). This is offered in a number of locations, including colleges, community venues and in the workplace.
Communication skills for caring supports workers to develop and improve literacy skills enabling them to fulfil the full function of their role. It will also encourage and benefit workers completing qualifications to meet SSSC registration requirements and will help workers to write up their post registration training and development (PRTL).