We all strive to deliver exceptional care on a daily basis but sometimes things go wrong and it’s how we deal with incidents like these that is important.
The Duty of Candour provisions set out a range of things that need to happen when unexpected or unintended harm has occurred.
Where does Duty of Candour come from?
The Duty of Candour provisions are set out in the Health (Tobacco, Nicotine etc. and Care) (Scotland) Bill which was given Royal Assent on 6 April 2016. The implementation date for the Duty of Candour provisions is 1 April 2018.
The Act introduces a statutory organisational duty of candour on health, care and social work services.
What is the Duty of Candour?
The overall purpose of the duty is to ensure that organisations are open, honest and supportive when there is an unexpected or unintended incident resulting in harm or death, as defined by the Act.
Organisations must follow a duty of candour procedure which includes notifying the person affected, apologising and offering a meeting to give an account of what happened.
How can I find out more?
You can find more information including a leaflet on the NHS Little Things Make A Big Difference web pages under the Duty of Candour resources section.
There is a new elearning module which you can access from the resources section and it is also available on the SSSC Learning Zone.
The non-statutory guidance which underpins the organisational duty of candour is available here: http://www.gov.scot/Publications/2018/03/1321