By the Cyrenians Scottish Centre for Conflict Resolution (SCCR)
Free digital resources for the development of conflict resolution skills in the social service workforce
Conflict affects all of us at some point in our lives, especially those working at the forefront of social care. Yet a survey for the SSSC Workforce Skills Report 2016-2017 highlighted ‘dealing with conflict’ as one of the top three areas where there was the highest level of skills shortage.
At the conference: Developing the Social Services Workforce (29 March 2018) Anna Fowlie, now Chief Executive of SCVO and Lorna Dalton, SSSC Learning and Development Advisor both highlighted a clear skills gap had been identified by social workers in dealing with conflict and that skills development is a key need for the social service workforce.
The SCCR was delighted to speak at the conference about the work we do. In her talk ‘Transforming Conflict, Nurturing Relationships’ Diane Marr, SCCR’s Network Development Manager, demonstrated how the SCCR’s new, free digital resources are helping workers in a number of sectors, including social services. The resources can help you to understand the emotional and anger cycles leading to conflict (especially between young people and parents/carers) and provide additional insight into what drives conflict and communication.
‘It is important to provide flexibility and choice in supporting staff working in social services and helping communities to develop conflict resolution skills. Our approach is to provide a combination of interactive, digital and online resources: quizzes, animations, films and downloadable pdfs alongside a nationwide training programme and events designed for workers, parents and carers and young people. Ninety-four per cent of our training delegates said they would apply the learning from our training to their work.
‘The transferable nature of our resources are relevant on a personal level and you can use them in your professional lives and practice, so the debilitating effect of conflict can be transformed into a positive impact on all our relationships.’
You can find the resources and more about SCCR’s training and events on their website: www.scottishconflictresolution.org.uk
The SCCR would love to hear your stories about how you use the resources either personally or in your practice. Contact them at firstname.lastname@example.org